Have you ever imagined a perfect vacation in the Riviera Maya with the kids, on a romantic trip or just with friends? Get ready, because Hard Rock Riviera Maya offers two hotels in one with everything you need for any occasion.
The hotel is divided into two parts, the Hard Rock Hotel Riviera Maya Hacienda All Inclusive — recommended for going with children — and the Hard Rock Riviera Maya Heaven Section — only allowed for adults over 18 years old.
You will have access to both hotels regardless of which one you booked at, which makes it even more interesting. In this post Let's do a full review to help you plan your trip to the Riviera Maya.
Let's show you the pros and cons of everything you need to know so you don't have any surprises. To begin, let's go straight to the room availability from Hard Rock Riviera Maya, access and book.
Check availability and prices for Hard Rock Riviera Maya now Hacienda All Inclusive e Heaven Section. Sand want more information and find out more about the hotel, continue browsing this article.
Location of Hard Rock Riviera Maya
One of the advantages of this resort is Riviera Maya is that it gives you the opportunity to escape the busy city of Cancun and enjoy the tranquility of the Mayan jungle. The Hard Rock Riviera Maya is a 5-star all-inclusive hotel located midway between Playa del Carmen e Tulum.
And this is the factor that delights tourists, as the location allows you to experience a little bit of both worlds.
Playa del Carmen is an amazing, laid-back city and I recommend you set aside at least a day to enjoy the excellent bars, restaurants and shopping malls of this former fishing village.
Tulum, on the other hand, is an untouched slice of paradise, much more rural and undeveloped than other parts, which makes it even cooler to explore.
In recent years, Tulum has gained a lot of fame, and although it has lost its rustic charm with the arrival of big names in international cuisine and the ridiculous increase in hotel prices, it is worth taking an afternoon to visit.
Another advantage of staying at Hard Rock Riviera Maya is its proximity to the best attractions in the region. Xcaret, the most famous park in the Riviera Maya and the water park, Xel-Ha, are very close.
Hard Rock Riviera Maya Address – Km 72, Cancun-Chetumal Road – Puerto Aventuras, Mexico 77710.
Features of Hard Rock Riviera Maya
As I said in the introduction, the Hard Rock Hotel is actually two hotels in one, Hacienda and Heaven.
If you are 18 or older, you can move between the two hotels. You will have access to all the services and facilities at the Adults Only (Heaven) hotel, even if you are staying on the family side.
You can simply walk from one hotel to the other or just catch the regular golf cart shuttle from the lobby, but either way, you're only a few minutes' walk away.
After the kids are asleep for the night, or while they’re at the kids’ club in the morning, you can escape to one of the amazing bars, relax in the yoga hut or in Heaven’s zen labyrinth.
Compared to other hotels in the Riviera Maya, the Hard Rock Hotel is not very large. The two hotels together have over 1.000 rooms, so this resort is not for you if you are looking for a more intimate hotel.
Do you think getting around this resort will be tiring? No, it’s designed so that you don’t have to walk long distances between your room and any section of the hotel. All the important areas are concentrated around the two large lobbies.
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On the family side, you have a small sports bar with great music (in fact, there is good music in this hotel 24/7) and a pool table.
When restaurants are closed, a small coffee shop turns into a gourmet snack bar with sandwiches, donuts and other treats. Here you will never go hungry!
Obviously, the Heaven lobby is for adults only.
At Heaven, you can enjoy a small bar on the ground floor, which is open all day. In addition to drinks, they also serve Asian food. The main attractions of this area, however, are the 3 different bars that come alive at night.
Upstairs is the gym, a huge, exclusive spa and the theater where daily concerts take place. Both lobbies are, of course, fabulously decorated with musical instruments and personal items from famous rock and pop artists.
Hard Rock Rooms and Suites
The rooms at the Hard Rock Hotel are spacious and extremely well-equipped with a comfortable king-size bed and a fully stocked minibar (all you can eat).
They even have a liquor dispenser with premium brands that will help in those moments when you are too lazy to leave the room and head to the nearest bar.
The bathroom is large and modern, which is nice, but not as nice as the jacuzzi upstairs on the second floor private outdoor tub!
The fact that room service can deliver your order directly to the jacuzzi, thanks to a second door on the upper floor, seals the deal: I want one of those at home.
I mentioned that you Can you request an electric guitar in your room? Just in case you want to have some unconventional fun.
And don't worry, I doubt your neighbor will complain about you ripping Jimmy Hendrix at 2am.
There are different categories of rooms, such as those specially designed for families, equipped with games and even a special minibar for children.
For example, the Rock Royalty Deluxe offers a personal assistant (butler), and the room price includes additional services such as couples massage, shoe shine and more.
All Inclusive Hard Rock Hotel
Hard Rock Riviera Maya really lives up to its All Inclusive billing. It really is all inclusive here.
In addition to the excellent food in all the restaurants, you have free Wi-Fi everywhere, 24-hour room service with a varied menu, and the moment you put down an empty glass around the pool or in a restaurant, a waiter appears out of nowhere and asks if you want another.
Hard Rock Riviera Maya Beach
The hotel does not have a “real” beach.
Instead of a beautiful white sand beach, the Hard Rock Hotel offers a few small, artificially created protected lagoons (called Beach Coves) that are directly connected to the ocean (don't worry, they're quite beautiful).
This could easily be a deal breaker if you’re looking for the perfect Caribbean beach. However, the shore here is simply too rocky; it wouldn’t be safe to swim directly.
So unless you are one of those people for whom the appearance of the beach is so essential, these lagoons are good alternatives and in some cases actually much better than the open sea or traditional beaches.
Especially because of the dreaded sargassum (algae that are found in large quantities in the Caribbean seas), as the hotel has a protective barrier that keeps them well away.
Plus, you can hear the waves as they are crashing on the other side of the lagoon, and most of the time you can also see the ocean, so it’s like a natural infinity pool. Plus, being protected means that anyone, even small children, can get into the water without any major worries.
In fact, this can actually save your vacation during bad weather, as you can still swim, snorkel or kayak, whereas at other hotels with open beaches the red flag prevents you from doing any of these things.
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Hard Rock Souvenirs
If you're already a Hard Rock fan? This is heaven!
The rock shops found in each lobby sell everything from mugs and fridge magnets to clothing, souvenirs and any designer piece you can imagine.
Not a Hard Rock fan? Beware: you might become one.
Activities at Hard Rock Riviera
You can't get bored in this hotel.
From beach activities to a great slide and climbing wall, there are activities for all ages throughout the resort. There is even an obstacle course located alongside a small jungle section.
The Kids Club, also known as the “Little Big Club,” is also amazing. Some popular cartoon character brands like Thomas & Friends, Bob the Builder, and Barney cooperate with Hard Rock Hotels, which means your child can play in an amazing, family-friendly environment.
Speaking of Hard Rock Hotel for kids…
Your kids will be treated like a rock star! And I mean: they learn to sing, dance and even get the chance to perform on the big stage!
The entertainment team is around the pool, keeping you busy and entertained all day long and of course a professional DJ is there to ensure the music is always playing.
The pools also have Jacuzzis and bars where you can simply sunbathe around the pools or lagoons while enjoying the always-present excellent service of the staff. In addition, there are nightly shows, daily movies for children, and you can also watch live shows in the Heaven lobby.
The hotel has some open spaces where children can play football or basketball and there is also a running track that circles the entire property and shows the distance to motivate runners.
Food at the Hard Rock Hotel Riviera Maya
The resort's restaurants offer high-quality food in industrial quantities (I'm not joking). Below I'll talk about my favorites.
The Market Buffet Restaurant
This restaurant has an amazing selection of salads, good cheese plates, salmon, a variety of breads, and excellent desserts (I would pay for a day pass just to go back for the chocolate ice cream any day!).
The hot food options for lunch were also good, definitely above average compared to other all inclusive hotels.
The Zen Asian Restaurant
You’ll want to stay here while you’re staying at the Hard Rock Hotel. The chefs are practically circus performers playing with knives, fire and eggs as they prepare your dinner.
At this restaurant you have the option of buffet and à la carte. The show is very good and the atmosphere is also good, but don't expect gourmet Japanese food.
Ipanema Brazilian Restaurant
If you still want to relive your Brazilian memories while on vacation, Ipanema Brazilian Restaurant offers a good selection of cuts. Don't expect the variety of Brazilian steakhouses, but the quality is acceptable.
They usually offer 4 types of meat, enough to keep you satisfied.
Nightlife at Hard Rock Riviera Maya
If you like to drink and party, you're in the right place. The drink selection is excellent!
The hotel offers the best international top-notch brands in all bars. For beer drinkers: the beer here is very good, not the rubbish you find in most hotels.
You can choose to have a drink and relax in several areas:
- swim-up bars;
- sports bar;
- a stylish bar with pool tables and flat-screen TVs;
- a more sophisticated bar that gets crowded at night;
- a fully equipped club with professional DJs.
Shows at the Hard Rock Hotel Riviera Maya
This hotel has hosted a Bon Jovi concert and also the Jazz Festival, which brings the best of jazz to the Riviera Maya. As you can imagine, the Hard Rock is ready for big events.
The hotel offers nearly 30 square meters of event space for up to 3.830 people. Beachfront terraces are available for smaller, elegant social events or weddings.
If you want to get married in the Riviera Maya, the hotel also has a chapel on the beach, which allows you to plan your wedding (civil and religious) in this incredible place.
What makes a Hard Rock Hotel a Hard Rock Hotel?
It’s an amazing hotel, but let’s not forget the “Hard Rock” element. If you’re worried because you don’t like Rock, don’t worry.
First and foremost, Hard Rock wants to be a great hotel that caters to the needs of families and adults alike.
It’s not a “biker” place and there’s no loud hard rock music blaring in your ear from every corner.
I would say that the Hard Rock Hotel is a great branded hotel with an extra touch involving music, but music in general, not just one genre. In fact, you can find photos and original musical instruments or stage costumes of rock, pop and rap artists.
And while the theme of the song and the music itself are present throughout, I never felt it was distracting or overpowering.
Plus, if you need some peace and quiet, there are areas designed for relaxation on the Heaven side.
Pros and Cons of Hard Rock Hotel Riviera Maya
First the pros:
- amazing service;
- there is no need for very long walks;
- good and varied food;
- high quality drinks throughout the hotel;
- internet included throughout the hotel;
- wide variety of activities for children and adults;
- amazing nightclubs for adults.
Now the cons:
- the vegetation leaves a little to be desired, the terrain is very beautiful, but could be more lush;
- lack of “real beach”.
Now you know everything that goes on at Hard Rock Riviera Maya, one of the most sought-after hotels in the Mexican Caribbean. Remember that it can be a place to party until dawn or just to relax with the kids.
Consultancy with personalized itinerary in Cancun and Riviera Maya
A tip we always reinforce is about creating a personalized itinerary for your trip. There are several places that sell tours and we always do a lot of research before buying. On the last trip, we discovered a sensational agency, which is Brazilian and all tours are available upon request.
It is worth remembering that the agency does not only sell tours, the service includes specialized advice where tours are tailored to your profile; It is ideal for those who want to create a personalized trip with exclusive itineraries. and constant monitoring at the destination.
Are ideal for those who want to choose the best tour options, the best suppliers and the best way to get to know a place, It can be for tours or even for those who are going to rent a car. With them, we make much better use of our time!
You can check their references: they are the number 1 agency on TripAdvisor in Cancun, they have won the seal for years in a row and are among the best in the world!
Your optimized trip to Cancun and Riviera Maya
Specializing exclusively in Cancun and the surrounding area, They assist you in planning and throughout your trip. From tips on what to visit, which tour is ideal for your profile, even hotel advice, if you haven't yet chosen where to stay. All of this based on the same itinerary, as well as financial planning so you can enjoy your trip without worries and no negative surprises.
The service is really excellent, personalized, in Portuguese, and they help with everything. They pick you up at the airport (depending on the package purchased) to welcome you, accompany you to the hotel, and are available for any unforeseen circumstances. Whether it's a medical emergency, missing a ride, anything at all, you can call them!
All the tours we took were excellent, with a great structure and everything was trustworthy. It was much better than buying from foreign websites or in Cancun. If you want to live a unique, personalized experience, with support and everything organized without worrying about the details, just access their website.
They provide services via video call, which is very personalized! When registering on the website, fill out all the steps until you schedule your appointment. It's quick and I guarantee it will be worth it.
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